FAQs

If you have any questions or want to learn more about us, check out the FAQ below.
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Order & Shipping

A tracking number will be emailed to you once your order has shipped

Standard shipping within the continental US is free on any order above $50 (not including promotions). Standard fulfillment & shipping takes 3~5 business days after the order is placed using Standard Shipping (USPS). Shipping costs depend on your location and order details and range from $5.00 to $12.00. We offer Priority shipping (1-3 business days) at additional costs.

Please note that for all shipments, we are not responsible for lost or stolen packages. Phrase Inc (Riley House) is not responsible for the event that a delivery address is submitted incorrectly or mistyped when an order is placed.

Return & Exchanges

Please note that we do not accept exchanges and/or returns for any opened or used products. To be eligible for a refund or exchange on a damaged item, please email us within 7 days of receiving the product, and our support team will assist you with the process.

Only regularly priced items are eligible for a refund. Unfortunately sale items are not refundable.

Unfortunately, we are not able to cancel orders once they have been processed through our website.

Products & Philosophy

All Riley House products are vegan and cruelty-free and do not contain animal based ingredients.

We always aim to use natural ingredients where possible.

We never test our products on animals and never will! Our products are tested only on humans for patch testing and for the overall qualitative experience.

Yes, all of our products are dermatologically tested in Korea.

All the essential oils we use are naturally-derived from plants and flowers in formulations. Therefore, you will experience a subtle and delightful scent with your V care. Please check the full ingredient list in each product page prior to your order to check if you have any allergy to certain aromas or plant ingredients.

All of our products are proudly made in Korea with the most advanced technology.

Yes, they can be used on irritated skin. Riley House products are free of animal derived ingredients, synthetic fragrances, artificial dyes, PEGs, parabens, mineral oil, silicones, sulfates.

Time To Wellness Body Wash is for external use only but you may use Ready To Intimate Moisturizer to supplement the natural moisture of your intimate areas.

Yes, you can use our products during menstruation.

Yes, it is intended to play 3 roles: vulva moisturizer, lube and a massage gel for the pelvic and abdomen area. Youmay enjoy both play and self-care with the product.

Yes, our products can be used with latex condoms.